Senior Digital Success Manager

As part of the Bluu cluster within the Cronos Group, you work in a team of experts that focuses on Microsoft, Copilot and Modern Work from day one. We combine expertise, creativity and a healthy dose of
"Grow with the Flow mentality".

Are you ready to guide organisations in their digital evolution, and ensure that employees not only know new technology, but truly embrace it?

Hop on, let’s go for a ride!

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What does your job look like?

As a Digital Success Manager you guide organisations through change processes within Microsoft 365 and Copilot. You are the voice of the end user, the translator between business and IT, and the driving force behind sustainable adoption.

You create impact by:

• Setting up and executing adoption and change strategies, based on, among others, Prosci/ADKAR and the The Flow metro lines approach.

• Working as a bridge figure between project managers, IT teams and business stakeholders.

• Developing and rolling out clear and attractive communication and training plans.

• Monitoring adoption and usage data and continuously adjusting tactics (The Flow Data Driven Adoption Metrics).

• Coaching users hands-on and helping turn resistance into enthusiasm.

• Holding strategic conversations at C-level and making the added value of Modern Work & AI tangible.

So your role is not only about explaining, but about achieving real behavioural change in organisations.

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Who are you and what can you do?

You are a Digital Success Manager through and through because you:

• Have strong change management skills (Prosci certification is a plus).

• Have a distinct affinity with Microsoft 365, Microsoft 365 Copilot, Modern Work and AI-driven innovation.

• Are analytically strong in understanding business needs and translating them into user-friendly solutions.

• Easily adapt communication to different target groups, from end users to management teams.

• Have experience in training, coaching, user support and stakeholder engagement.

• Preferably speak fluent Dutch and English (French is a nice extra).

• Are able to recognise and deal with resistance.

• Have insight into personality profiles (e.g. DISC, MBTI…) so that your communication always lands.

• Are passionate about knowledge sharing and innovation, and like to help build a community of experts.

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What does your new employer look like?

At The Flow you join a down-to-earth team of driven experts who strengthen and challenge each other. Our expertise is recognised by Microsoft itself. Thanks to the Microsoft Copilot Jumpstart programme we also remain continuously involved in engaging and relevant projects.

We attach great importance to a healthy work-life balance. That is why we always look for the ideal project match, with attention to your home situation, interests and ambitions.

In addition, you get room to:

• actively contribute to our approach, models and methodologies

• grow in your role with the support of your Team Lead and Chapter Leads

• share knowledge both internally and externally

• work within a stable ecosystem (The Flow is part of the Cronos Group), with the benefits of a smaller, close-knit team

We work together to continuously get better at what we do: guiding organisations towards more efficient, smarter and more human-centred work thanks to Microsoft and Copilot.

Why this job is really for you

You get happy from helping people grow, enabling change and giving digital tools real meaning. You get energy from users who discover new ways of working. And you want to be part of a team that leads the way in Microsoft Copilot & Modern Work.

Sounds like this fits you perfectly?

Let’s talk!